Responsible Gambling
What is Responsible Gaming?
Responsible Gambling is about maintaining control of what you do with your time and your money. Being a responsible p gambler means keeping track how much time and money you want to spend on gambling and ensuring you stick to it to p provide a balanced gaming past time. Ensuring you achieve this may lead to you deciding not to gamble at all. We have p put together a checklist and provided some info to help you make the right decisions to enjoy gambling without p negatively affecting your life or the life of people around you.
Checklist
- If you are unsure whether or not you may have developed a gambling problem (i.e. it’s becoming a real problem in your personal or working life), you can use the following simple checklist for self-assessment.
- We have put together a checklist to assist you in this matter. Please note that if you answer positively to at least four of the following questions it is recommended you call either our customer service staff or one of the professional bodies highlighted below to seek professional advice.
- Preoccupation: Do you find that you are becoming preoccupied with past gambling successes?
- Tolerance: Do you find that you need to increase the amount of money you gamble to achieve the same enjoyment and excitement?
- Unable to stop: Have you recently tried to stop gambling but were unsuccessful?
- Irritability: Do you become moody or impatient when you are cutting down how much you gamble?
- Escape from reality: Do you ever use gambling a way of ignoring stress in your in life or even pick you up when you feel down?
- Chase losses: Do you ever try to win back the money you lost by increasing the size or frequency of your wagers?
- Conceal involvement: Do you ever hide how much or how often you gamble from significant others?
- Unsociable behaviour: Have you ever committed fraud or theft to get money to gamble with?
- Ruin a relationship/opportunity: Has gambling ever ruined a personal relationship or an occupational or educational opportunity?
- Bail-out: Have you ever needed others to relieve a financial problem created by gambling?
Gambling FAQs
How do I self-exclude from Runlastman.com?
If you feel you have an issue with gambling then you should click the "Disable" checkbox in the Edit Account section of your account or you contact us and ask for self-exclusion. Our Customer Service agents can have your account shut down in minutes.
You can contact us by email: [email protected]
A customer who has decided to self-exclude will have their account closed for a minimum period of 6 months and any outstanding transactions for pending bets will be refunded. Any new accounts you might attempt to open will also be blocked as soon as detected. In addition, Runlastman Ltd. will take all reasonable measures to make sure you do not receive any promotional material and will endeavour to prevent you from gambling within the 6 month timeframe.
Ireland
- Dunlewey Advice centre
The Dunlewey Advice centre provides counselling and support groups for people who find themselves in difficult situations regarding gambling.
If you would like to speak to someone in confidence, you can call the Dunlewey help line on 1800 936 725.
UK
- Gamcare
Living with a gambling problem can be tough. But you are not alone. Confidential counselling is only a phone call away where the counsellors at the other end of the line understand that you need a safe anonymous place to get information about problem gambling. They appreciate that reading this and picking up the phone can be the hardest steps you will take toward a solution to your gambling problem.
If you are not sure if you have a problem, counsellors can help you sort out your feelings.
Gamcare provide a confidential telephone counselling national helpline for anyone who is concerned about their own, or someone else’s gambling.
- Helpline UK
0808 802 0133 or 0845 6000133 (08:00am – Midnight 7 days a week)
- Helpline Intl
+44 845 6000 133 (08:00am – Midnight, 7 days a week)
- Website
http://www.gamcare.org.uk/
What resources are available if I believe I may have a gambling problem?
Online Support
- GamCare
- GamCare operates a national telephone and online helplines for anyone affected by a gambling problem and provides both face to face and online counselling.
- Gamble Aware
- Gamble Aware promotes responsible gaming through providing information to help people make informed decisions about their gambling. They also provide help and support should it be needed through their helpline, live chat and forums.
- Gambling Therapy
- Gambling Therapy provides advice and support through a live help, forums and email. They offer a global service and support is available in multiple languages, so if English isn't your fist language this group will be very helpful.
Phone Support
- GamCare
GamCare operates a national telephone and online helplines for anyone affected by a gambling problem and provides both face to face and online counselling.
Phone: 0808 8020 133
- Gamble Aware UK
Gamble Aware promotes responsible gaming through providing information to help people make informed decisions about their gambling. They also provide help and support should it be needed through their helpline, live chat and forums.
Phone: 0808 8020 133
- Gamble Aware Ireland
GambleAware is Ireland’s national organisation devoted to increasing awareness, improving education and funding treatment for problem gambling. They provide support through their helpline.
Phone: 1800 753 753
Face to Face Support
- National Problem Gambling Clinic
The National Problem Gambling Clinic offers support for people from England and Wales with a range of psychological treatments for gambling addiction, depending on the needs of the individual. They also offer services specifically for women and friends and family of problem gamblers.
Phone: 020 7534 6699
- Dunlewey Substance Advice Centre
Dunlewey Substance Advice provides counselling, mentoring, education and support to individuals directly or indirectly affected by gambling problem.
Republic of Ireland: 1800 235 235
Northern Ireland: 08000 936 725
- Gamblers Anonymous
Residential Treatment
These support organisations provide residential treatment for people experiencing significant problems with their gambling.
- Gordon Moody Association
The Gordon Moody Association advice, education and therapeutic support for problem gamblers and those affected by problem gambling within the UK, through residental, online and outreach services.
Phone: 01384 241 292
- Cuan Mhuire
Cuan Mhuire has treatment centres in Kildare, Cork, Limerick, Galway and Newry offering a comprehensive twelve week residential treatment programme. They also offer help and support to the family members of those in treatment and there is a two year aftercare programme for those in recovery.
- Rutland Centre
The Rutland Centre is based in South Dublin and provides many aspects of addiction treatment and recovery including residential and outpatient programmes with an option for continuing care. They have team of experienced counsellors, psychotherapists, psychologists, and nurses have years of expertise in dealing with addiction.
Phone: (01) 494 6335
How do I block access to gambling sites?
- Gamblock
If you do feel that you have a problem we would recommend that you consider blocking access to all gambling sites from your PC by installing blocking software such as GamBlock which works by detecting data used by gambling sites, shutting down your browser and delivering a warning message every time you attempt to access such sites. This service costs $89.95 (approx €63 or £54) for a 1 year licence and you can find further information on their website, www.gamblock.com.
- Betfilter
Betfilter is anti-gambling software which blocks access to gambling websites, when you select a gambling website it does not allow the website to open and displays Page Not Found.
- Net Nanny
Net Nanny helps you control what can be viewed through your internet browser and is also available for mobile.
How old do I have to be to use RunLastMan.com?
It is illegal for anyone under the age of 18 to open an account or to enter a competition or gamble on RunLastMan.com.
RunLastMan takes its responsibilities in this regard very seriously, and we carry out the query method of age verification where the player must confirm that they are over 18 years of age when creating an account by ticking a box to confirm. This reads “I confirm that I am over 18 years old (Read the Terms of Use of this site.)” with the words “Terms of Use” linking to the T&C;’s on the website. RunLastMan reserves the right to request proof of age documentation from any client at any time and to suspend any accounts until this is provided. We further reserve the right to forfeit all transactions and return all deposits to anyone under the age of 18.
Upon a request to cash out winnings every account is required to provide an ID (passport or drivers license) proving they are both 18 years of age and the name of the ID matches the name on the RunLastMan account. Once an Admin approves that the age and identity verification is adequate the player is able to cash out.
We also recommend that if you share your computer with persons under the age of 18 we recommend that you put in place filtering software.
If you feel you may have an issue with underage gambling or you just want to learn more. BigDeal, run byGamCare, is an organisation aimed at young people that offers education and support about gambling.
What if somebody under 18 has access to my computer, tablet or phone?
If you as an adult share your computer, mobile or tablet with under-aged persons, always make sure that access to your email address, passwords, and banking-details is prevented. We also recommend the use of blocking software (see Blocking Software to Gambling Sites section above), such as NetNanny, to control what websites are viewed on your computer.
Here are some tips to help in the protection of minors from gambling:
Is there any support organisations I can use to help with my financial issues?
United Kingdom
- National Debtline
National Debtline offer a free confidential and independent advice on how to deal with debt problems.
Phone: 0808 808 4000
- My Money Steps
My Money steps was developed by Debtline, it offers free personised solutions to help you deal with your debts and get you back in control of your finances.
- Money Advice Service
The Money Advice Service helps people manage their money. They do this directly through their free and impartial advice service. They also work in partnership with other organisations to help people make the most of their money. They are an independent service, set up by government.
Ireland
- MABS
MABS is a free, independent, non-judgmental and confidential service for people who are in debt or at risk of getting into debt. MABS will work with you to determine the type of support you need, including assessing whether it is necessary to meet with a Money Adviser.
Phone: 0761 07 2000
How to take your query further?
If you are not happy with how your responsible gambling query was handled please contact Us. If you remain unhappy and wish to escalate this matter further below are the details of the Independent Betting Adjudication Service (IBAS).
For an adjudication form you can write to:
IBAS PO Box 62639 London EC3P 3AS
Alternatively you can complete an adjudication form online at www.ibas-uk.com. The adjudication form is provided on the IBAS Home page. A form can be requested verbally, if you call (+44) 0207 347 5883.
Initial contact can be made via the email address [email protected].